The 5 Keys to a Cooperative Outsourcing Partnership

Similar to human relationships, business relationships can be quite rewarding. How do you build a collaborative relationship with your outsourced software developer? There are certain practices to facilitate healthy partnerships and prevent wear out. We’ve leveraged our decade of experience in the software development industry to highlight 5 essential practices to ensure fruitful relationships.

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Since our establishment in 2010, Ignite has passionately worked with a wide array of outsourcing clients and hundreds of development projects around the globe. These projects have ranged from mobile applications to European wide mission-critical information systems – different timelines, budgets, level of involvement, etc. Amid these differences, one pattern has stood out as being consistent – cooperation. How you relate to your outsourcing partner is a make-or-break activity.

How do you ensure that both the IT service provider and the client come out as winners? In line with our organizational mantra to take your business forward, this post lets you in on the Secret Art of running a successful software development project.

1. Align Incentive: Set Clear Objective and Rules

Once the project starts, there is no we and you – everyone becomes one team working towards the same goal. But having a common goal is not enough to build a cooperative team. You should ensure that factors such as corporate culture, work methodologies, and other core values are aligned – everyone should be on the same page right from the beginning.

2. Trust

It’s not easy placing a substantial financial investment and possibly the future of your business in the hand of someone who might be on the other half of the planet. But you should remember that the outsourced IT specialists are skilled, experienced, and motivated to meet or even exceed your expectations.

Trust in a partnership allows the outsourced team to work under favorable conditions while allowing the client to focus on core parts of his/her business – finding a trusted partner is a long-term investment for both parties.

3. Communication, Communication, Communication!

Listen, and you will be heard! If you want to build trust and understand your partner, listen more – communication is a two-way street. If either the software developers or the customer encounters a setback in the project, they should communicate. The same goes for casual interactions between the client and the IT experts. As pointless as it may seem, the occasional ‘chit-chat’ while catching up on the project’s progress is an essential aspect of cooperation.

4. Roles and Responsibilities

Shared goals, trust, and communication are null and void without functionality. Take the example of ants – these tiny insects are capable of building a structure the size of a grown man and successfully run a colony of a million ants by merely perfecting the art of roles and responsibilities. If you want to work like a well-oiled machine and meet all applicable objectives, roles and responsibilities MUST be clear. One way of achieving optimal functionality is by including all stakeholders in the discussion and assigning roles based on each person’s strengths and abilities.

5. Are you There for Each Other?

This is more of an emotional incentive to ensure the development team is motivated and the client has peace of mind regarding the progress of the project. As a client, show the IT team that you are interested in their work – they are basically an extension of your onsite team. Developers should inversely ensure that the client’s thoughts and ideas are supported. In short, parties in an outsourcing partnership should support and share each other’s ideas.


Cooperation is a vital part of successful software development projects and fruitful outsourcing partnerships. Try to be more open, trusting, functional, and offer each other support – that’s what effective business partnerships are all about.Back